Table of Contents
Overview
We recommend reviewing the cancellation policy for each specific activity at the time of booking — some experiences offered by third-party suppliers may have different terms.
Cancellation Windows
Our standard refund tiers based on time of cancellation relative to the activity start time:
Cancellation WindowRefund AmountDetails
48+ hours before
Full refund100% of booking value24–48 hours before
50% refund50% of booking valueUnder 24 hours
No refundNon-refundableNo-show
No refundNon-refundableCancellation times are based on the local time of the activity destination. All cancellations must be submitted through our platform or by contacting support.
Eligible Refunds
You may be eligible for a full or partial refund if:
- You cancel within the eligible window defined above
- The activity is cancelled by the Supplier
- The activity is significantly different from the description provided
- A force majeure event prevents the activity from taking place
- There is a verifiable medical emergency (documentation required)
Non-Refundable Situations
Refunds will not be issued for:
- Cancellations made inside the non-refundable window
- No-shows or late arrivals at the activity meeting point
- Failure to present a valid booking voucher or identification
- Personal decisions not to participate once an activity has started
- Activities marked as non-refundable at the time of booking
Service fees, booking fees, and payment processing charges are non-refundable in all circumstances.
Refund Process
StepActionTimeframe
1Submit cancellation requestImmediately
2Eligibility review1–2 business days
3Refund approved / declined2–3 business days
4Refund issued to original payment3–10 business days
Refund Timeline
Credit / Debit Card
5–10 business days
Depends on issuing bank
Bank Transfer
3–7 business days
Domestic transfers only
PromptPay
1–3 business days
Thailand accounts
Refunds are always returned to the original payment method used at checkout. We are unable to redirect refunds to a different account or card.
Booking Modifications
No-Show Policy
Arriving more than 15 minutes late may be treated as a no-show at the supplier's discretion, with no entitlement to a refund.
Weather & Operator Cancellations
If an activity is cancelled due to adverse weather or operator-initiated reasons, you will receive a full credit or refund regardless of the standard cancellation window.
Disputes
If you disagree with a refund decision, please contact our support team within 30 days of the decision. For full dispute resolution procedures, please refer to our Terms & Conditions.
Contact Us
Thailand Activity Tickets — Customer Support
Bangkok, Thailand
Email: support@thailandactivitytickets.com
WhatsApp: +66 98 666 2981